Frequently Asked Questions

We offer a variety of merchandise, including socks, mugs, and polo shirts for sale, all designed to support our mission at Stroke Foundation. In addition to these products, we provide free educational resources to help spread awareness and offer valuable information about stroke to the community.

Currently, we only ship within Australia.

You can reach our customer support team by emailing us at store@strokefoundation.org.au. 

 We are here to help! 

We accept major credit cards (Visa, MasterCard, American Express). We also accept purchase orders for payment from hospitals.

Yes, you can return items within 30 days of receipt. Please ensure the items are in their original condition. Once we receive the returned item, we will process your refund. See full return policy here.

To request a refund, please contact us at store@strokefoundation.org.au with your order details. Refunds will be processed once we receive the returned item.

We do not offer discounts on bulk items as all our educational resources are provided for free, but we require all customers to cover the shipping and handling costs.

As a non-profit organization, all our resources are free, but we rely on customers to cover the cost of shipping. Unfortunately, we cannot waive shipping fees at this time. Your understanding and support help us continue our mission.

You can subscribe to our newsletter by entering your email at the bottom of our website. You will receive updates on new products, promotions, and news about our organization.

After placing your order, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam folder, or contact us at store@strokefoundation.org.au

If you need to change or cancel your order, please contact us as soon as possible at store@strokefoundation.org.auWe will do our best to accommodate your request.

Yes, all our resources are available for free to those who need them. You can download all resources for free directly from the product pages. However, if you prefer physical copies, we do require customers to cover the shipping costs to ensure we can continue providing these resources without additional charges.

Hospitals interested in purchasing items from our store can request a quote by emailing us directly at msj@strokefoundation.org.au. Please provide details such as the items and quantities you wish to order, along with any specific requirements. We’ll promptly provide you with a detailed quote to facilitate your purchase.