Frequently Asked Questions

We offer a variety of merchandise, including socks, mugs, and polo shirts for sale, all designed to support our mission at Stroke Foundation. In addition to these products, we provide free educational resources to help spread awareness and offer valuable information about stroke to the community.

Currently, we only ship within Australia.

You can reach our customer support team by emailing us at store@strokefoundation.org.au. 

 We are here to help! 

We offer two payment options:
• Credit Card: For paying in full upfront.
• Purchase Order: Available exclusively for hospitals. Please ensure you acquire a purchase order number from your finance department before placing your order.

Yes, you can return items within 30 days of receipt. Please ensure the items are in their original condition. Once we receive the returned item, we will process your refund. See full return policy here.

To request a refund, please contact us at store@strokefoundation.org.au with your order details. Refunds will be processed once we receive the returned item.

We do not offer discounts on bulk items as all our educational resources are provided for free, but we require all customers to cover the shipping and handling costs.

As a non-profit organization, all our resources are free, but we rely on customers to cover the cost of shipping. Unfortunately, we cannot waive shipping fees at this time. Your understanding and support help us continue our mission.

You can subscribe to our newsletter by entering your email at the bottom of our website. You will receive updates on new products, promotions, and news about our organization.

After placing your order, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam folder, or contact us at store@strokefoundation.org.au

If you need to change or cancel your order, please contact us as soon as possible at store@strokefoundation.org.auWe will do our best to accommodate your request.

Yes, all our resources are available for free to those who need them. You can download all resources for free directly from the product pages. However, if you prefer physical copies, we do require customers to cover the shipping costs to ensure we can continue providing these resources without additional charges.

You can easily view quotes for resources and shipping costs directly on our website during checkout, ensuring you have all the information you need before finalizing your order. If you require a formal quote, please email us at store@strokefoundation.org.au and we will be happy to provide one for you.

If you need to modify your order, including updating the P/O number, please contact us as soon as possible at store@strokefoundation.org.au Changes can be made only if your order has not yet been processed.